Common Questions about Vacation Rental Homes

What time is check-out? Is late check-out available?

Check-out is 10am. Late check-out (12pm) is not available during the summer, but may be available for an additional charge in the off-season. Please contact us 24 hours prior to check-out for availability. 

Do you provide linens, supplies, and toiletries?

Each property is provided with starter paper products (toilet paper, paper towel, trash liners, etc.), hand soap, and dish soap. Once these complimentary items are gone, you are responsible for purchasing additional materials. All bed and bath linens are provided. We only provide towels and linens for the amount of people stated on the reservation agreement, which is not to exceed the stated maximum occupancy of the rentals.

Do you have quiet hours?

We request out of respect for residents and other visitors that between 10pm – 8am you keep noise in your rental and the surrounding areas to a minimum.

Can I smoke in the rental?

Smoking is not permitted in any of our rentals. It is considered as damage due to the expense we incur to remove the odor. There will be a minimum $300 charge per person for smoking inside. We reserve the right to evict all parties if evidence is found of smoking during the duration of your stay.

Maintenance Needs

Our goal is to provide a well maintained property during your stay. However, just like a home, things do break unexpectedly. Please contact us during regular business hours for non-emergency maintenance needs that may arise during your stay. Urgent situations after hours should be called in immediately to (904) 755-2709 and you will be directed to our after-hours maintenance team.